Performance Press
How Can You Effectively Maintain Client Relationships?
Building strong relationships with your clients can be difficult, and no entrepreneur wants to put in a great deal of work into establishing a good rapport only to see their client contact or trust decline. Rather than letting relationships fall by the wayside only to have to revive them whenever a clients is in need or services, why not consistently maintain these connections?Why Is Relationship [...]
Achieving Client Experience Success
It is not enough for a company to offer acceptable customer service capabilities when addressing client inquiries, complaints or concerns. Rather, a company must have in place a client relationship management team, even if it starts off as a team of one that leverages the resources inside the rest of the office. The team should work pro-actively to implement best practices throughout the client [...]
Prove CRM is a Priority Every Day
Many businesses pay lip service to the idea of putting their clients at the center of everything they do. But how many actually follow through with that concept? As a business builder, it is your job to not only dream big and create a company mission that prioritizes client relationship management, but to put the processes in place to achieve that goal. Doing so will require paying [...]
The Emotional Side of Client Service
The products you provide are secondary to the pursuit of service excellence. It is important to consistently work to design a meaningful client experience.
Recognize and Avoid Common Client Service Errors
Although mistakes are bound to happen in client relationship management, here are a few common errors that you should keep in mind and avoid at all costs.
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