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How Can You Effectively Maintain Client Relationships?

How Can You Effectively Maintain Client Relationships?

Building strong relationships with your clients can be difficult, and no entrepreneur wants to put in a great deal of work into establishing a good rapport only to see their client contact or trust decline. Rather than letting relationships fall by the wayside only to have to revive them whenever a clients is in need or services, why not consistently maintain these connections?Why Is Relationship [...]

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By Anthony Lam | January 02, 2014 | Client Relationship Management
Achieving Client Experience Success

Achieving Client Experience Success

It is not enough for a company to offer acceptable customer service capabilities when addressing client inquiries, complaints or concerns. Rather, a company must have in place a client relationship management team, even if it starts off as a team of one that leverages the resources inside the rest of the office. The team should work pro-actively to implement best practices throughout the client [...]

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By Anthony Lam | July 25, 2013 | Client Relationship Management, Resource Management
Prove CRM is a Priority Every Day

Prove CRM is a Priority Every Day

Many businesses pay lip service to the idea of putting their clients at the center of everything they do. But how many actually follow through with that concept? As a business builder, it is your job to not only dream big and create a company mission that prioritizes client relationship management, but to put the processes in place to achieve that goal. Doing so will require paying [...]

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By Anthony Lam | March 28, 2013 | Client Relationship Management
The Emotional Side of Client Service

The Emotional Side of Client Service

The products you provide are secondary to the pursuit of service excellence. It is important to consistently work to design a meaningful client experience.

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By Anthony Lam | November 22, 2012 | Systems and Processes
Recognize and Avoid Common Client Service Errors

Recognize and Avoid Common Client Service Errors

Although mistakes are bound to happen in client relationship management, here are a few common errors that you should keep in mind and avoid at all costs.

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By Anthony Lam | November 15, 2012 | Systems and Processes
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