Performance Press
Need to Motivate? Money Isn't the Sole Answer
In the transition from working for someone else to breaking out to build your own business as an entrepreneur, there is rarely time to develop management skills and learn how to run a team.During the early years, if you're working alone or with the help of one administrative assistant, motivation is less of a concern. But as you add to your staff, it will be necessary to find methods of pushing [...]
Recognize and Seize Your Business Opportunities
Entrepreneurs who have been working in a specific market for many years may sometimes feel as if they have hit a glass ceiling. If you think you have targeted as many clients as possible in your niche, it may be time to reflect on other markets or ideal client profiles whose needs you have not yet addressed. Consider your current areas of expertise and how these could catapult you into other [...]
Are you the Apple of Financial Services? Part Three
Apple's attention to detail is the stuff of legend. The technology itself is designed to be intuitive, with clean lines and a futuristic look. But the corporate obsession with user experience also reveals itself in how Apple packages its products and presents its wares in retail stores. Previously, I've discussed how financial services and other organizations can improve their operations by [...]
Are you the Apple of Financial Services? Part Two
Today, I'll be discussing the second topic in a series about how financial services organizations can emulate Apple, which boasts high customer loyalty and continually impressive sales. While Apple's retail locations and customer support strategy are major factors in its success, I would argue that its product offering is its true differentiating factor. The design, the operating system [...]
Are You the Apple of Financial Services? Part One
For its products, for its service, for the customer experience it delivers, Apple and its retail stores have been the subject of countless case studies, articles and blog posts. This is the first in a series about how financial service organizations can emulate all the best features of the Apple corporation. Today I'll be discussing client service and relationship management, and in future we [...]
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