The products you provide are secondary to the pursuit of service excellence. It is important to consistently work to design a meaningful client experience.
There is no reason to hide your good deeds. Why not take the opportunity to promote your company while doing good?
Be sure that you are not sacrificing culture for the sake of productivity.
Increasingly, interactions between CEOs, business owners and their employees have switched from a top-down order of command to a more collaborative, symbiotic relationship. Communications technology has been a main driver of this trend, as email, social media and the near-ubiquitous mobile devices make everyone available at any time. Indeed, a study from IBM confirms this observation. [...]
Many companies, regardless of industry, make earning and keeping clients' loyalty a central goal in their operations. Employee loyalty is often ignored or pushed further down the list of priorities, yet this factor can have a huge impact on the level of service clients receive and whether they decide to maintain their relationship with a firm over the years.Owners and founders of financial [...]