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Empowering Employees to Deliver Service Excellence

Empowering Employees to Deliver Service Excellence

There can be a significant disconnect between managers and staff members when measuring how well their company delivers a meaningful client experience.

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By Anthony Lam | March 28, 2014 | Structure
How to Handle Losing a Client

How to Handle Losing a Client

Clients who turn elsewhere for solutions can leave an entrepreneur in an unfortunate position.

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By Anthony Lam | February 06, 2014 | Client Relationship Management
How Can You Effectively Maintain Client Relationships?

How Can You Effectively Maintain Client Relationships?

Building strong relationships with your clients can be difficult, and no entrepreneur wants to put in a great deal of work into establishing a good rapport only to see their client contact or trust decline. Rather than letting relationships fall by the wayside only to have to revive them whenever a clients is in need or services, why not consistently maintain these connections?Why Is Relationship [...]

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By Anthony Lam | January 02, 2014 | Client Relationship Management
Best Ways to Show Client Appreciation

Best Ways to Show Client Appreciation

Your business needs to keep its most important clients and partners engaged and ensure they are pleased with the products and services they receive.

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By Anthony Lam | October 31, 2013 | Systems and Processes
Increase Sales Team Performance to Better Serve Clients

Increase Sales Team Performance to Better Serve Clients

Management needs to focus on sales team performance to ensure the delivery of a meaningful and effective client experience.

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By Anthony Lam | September 26, 2013 | Systems and Processes
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