Do not view a sale as the end of the service process. As soon as someone agrees to become your client, you must transition from the role of salesperson to client service manager. The sale of a single product is just the beginning of a long-term relationship, and keeping that connection healthy and profitable requires not only a commitment to ongoing service, but the ongoing delivery of added [...]
Sometimes, you or your employees will make mistakes. When a client feels his or her needs have not been met or have been ignored, it's important to make an effort to restore their confidence in your services and reset the tone of the relationship.Taking the time to contact an unhappy client and say "I'm sorry" can go a long way in doing that.Writing for Inc. magazine, Glen Blickenstaff says [...]
For entrepreneurs, it is necessary to look beyond survival mode to how you can guarantee sustainable and strong growth for years to come.
Challenge a prospect carefully and tactfully with the right client attraction conversation. You will build trust and greater understanding.
You are more likely to win a sale if the client is given the opportunity to express themselves and feel that they are in control of the process.