Performance Press
Achieving Client Experience Success
It is not enough for a company to offer acceptable customer service capabilities when addressing client inquiries, complaints or concerns. Rather, a company must have in place a client relationship management team, even if it starts off as a team of one that leverages the resources inside the rest of the office. The team should work pro-actively to implement best practices throughout the client [...]
Weathering The Storm Part 2: When The Customer's Wrong
"The customer is always right." Wrong. This old adage suggests client relationship management best practices revolve around keeping the people or businesses you serve satisfied and happy. Yet there are many instances when the client is most definitely wrong. While it is important to follow the same basic protocol for handling an unhappy client when the company makes an error, there are limits [...]
Weathering The Storm Part 1: Managing A Client Crisis
There are many forms of business blunders ranging from shipping errors, miscommunications and clerical mistakes to more significant problems, such as major drops in stock value or managerial corruption. While some of the more dramatic problems seem to happen to larger companies, many entrepreneurs are faced with relatively large problems in their first few years in business. Therefore, a [...]
Generate A Predictable Income: Key External Marketing Tactics
Business owners already know how important it is to focus on internal marketing strategies if they want to enhance their revenue stream. However, an entrepreneur can't stop there if they want to ensure their marketing strategies are optimized. Implementing external marketing initiatives, in addition to internal ones, can help a firm establish itself within a community and build up a more reliable [...]
Need to Motivate? Money Isn't the Sole Answer
In the transition from working for someone else to breaking out to build your own business as an entrepreneur, there is rarely time to develop management skills and learn how to run a team.During the early years, if you're working alone or with the help of one administrative assistant, motivation is less of a concern. But as you add to your staff, it will be necessary to find methods of pushing [...]
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