Performance Press
Align Business Decisions With Your Values Every Day
Although the News of the World phone-hacking scandal came to a head more than one year ago, the story continues to serve as a prime example of what can go wrong when a business' operations become too far removed from its core values. The incident also sparked debates about internal and external governance, media ethics and corporate responsibility. A lack of oversight and a failure to drill the [...]
Serve Your Employees as Well as Your Clients
Many companies, regardless of industry, make earning and keeping clients' loyalty a central goal in their operations. Employee loyalty is often ignored or pushed further down the list of priorities, yet this factor can have a huge impact on the level of service clients receive and whether they decide to maintain their relationship with a firm over the years.Owners and founders of financial [...]
Add Variety to Your Product Offerings
Seeking out new products and finding new avenues you can use to help your clients reach their professional and personal goals lies at the foundation of providing value-added service. Do you hold periodic interviews with your existing clients, as well as your prospects? Have you developed a system for assessing client histories to look for any gaps in coverage or service? Financial services [...]
Delegate Effectively
Have you organized your staff in a way that allows them to work independently on projects and tasks while still delivering results that meet your expectations? Or do they regularly have to check back with their boss for more direction or assistance?We've discussed the concept of "Commander's Intent" on this blog before, a military theory that also has applications in the corporate environment. [...]
Establish Employee Engagement by Defining Roles and Expressing Value
When you start your own business, your approach to hiring staff may consist of just picking those capable of coping with an increasing workload, resulting in a patchwork of skills and responsibilities. Yet to create a sustainable, well-organized company, it's not enough to find skilled, capable employees - you also have to keep them. A recent study suggests that demonstrating to the staff in your [...]
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